FAQ

FAQ

 

General Questions

• Q: How do I order?  We are a small business. Purchases are made through our site or through direct messaging on Instagram. If an order is placed through messaging on Instagram, an invoice will be sent to the client for payment of purchase. Once the transaction is paid and processed, your order is confirmed. Each knit is made to order. With the exception of already made knits. This is specified on our site. Our made to order knits are one of a kind and is listed as an individual product on our page. You can choose the knit style you like and the size you would like it to be made in. You also have the option to add a name to the back of the knit as a personalization or initials to the front of the knit. 
• Q : What are the prices? Our handmade knits start at $55 dollars and go up to $120 depending on the style and size.
• Q: How long does it take for me to receive my item once the order is placed? Once your order is confirmed, a made to order handmade knit will take anywhere from 2-6 weeks to be made and shipped. Ready to ship products will ship in 2-5 business days.   
• Q: What is the price of personalization? To add a name to the knit is $15 additional. To add initials to a knit the price is $5. 
• Q:What sizes do we offer? On our made to order knits, we offer sizes newborn to 4 T. Please review our size chart. On our ready to made pieces, the available sizes are listed on the site for you. If you need a bigger size, please let us know so we can price the item for you.
• Q: Can I buy a knit and have it personalized even if I don’t have a name yet to add? Yes!! From once an order is placed, we have a turn around time of two weeks. We can have the knit put on reserve for you and once the name is decided, personalize the piece.
• Q: Can you embroider a knit or piece of clothing I already have? YES!! The price is  $25 plus shipping the item to us. You would check out on our send in service. You just have to ship the item to me. Email me at info@knitsbyclau.com if interested. 
• Q: Is there a standard style of embroidery or can I choose? Once ordered your chosen name will be embroidered on the back of the knit in my handwriting style in the center of the piece, around the shoulder blades or where I see fit. If you purchase initials these will be on the front of the piece ( right side or left side option is available- Max 2 letters). You have the option of choosing the embroidery color on the product or some clients have me choose for them what fits best with the cardigan. If you purchase a hooded knit the name will be placed where it is visible when the hood is down, usually near the bottom.
• Q: How many letters can fit ? I recommend maximum 8 letters on sizes up to 4 T. 
• Is everything handknitted? Yes ! All our made to order knits are proudly hand knitted in New York City. Our ready to ship knits are handmade by different knitters in the USA, South America and Europe. I have a few amazing ladies that knit for me in a selection of wools and yarns. This allows me to offer one of a kind knits.